Does it replace my thermostat?
No. You keep your thermostat and use it exactly as you do today. OnCooling Cloud works alongside it and watches how the equipment performs.
What kind of systems does it work with?
It currently covers split systems for cooling and heating, the most common setup in Houston homes. Heat pumps are not covered yet. A technician inspects your system before anything is installed to confirm it's a good fit.
When does it start sending alerts?
Once it has learned your system. The learning period lasts as many days as needed to gather a statistically stable sample of each measured variable, so that real deviations can be told apart from normal variation.
Do I need to install an app?
The OnCooling Cloud app installs straight from your phone's browser, with no app store needed. That's where you receive alerts and can check your system from anywhere.
What happens if I change my WiFi password?
You can prepare the sensors from the app before the change, and they will reconnect to your new network. No technician visit required.
How much does it cost?
OnCooling Cloud will be a monthly subscription, and that's all you pay. The sensors are hardware designed by O&N and are installed on consignment: you never pay for them and never have to buy them. Plans and pricing are still being finalized during the initial program. Join the list and we'll share the details with you first.
Do I have to buy the sensors? What happens if I cancel?
No, you never buy them. The sensors remain the property of O&N and are installed on consignment as part of the service. If you decide to cancel your subscription, a technician comes by and removes them. You never lose an investment in hardware.
What happens when I get an alert?
The alert explains what changed in plain language. Some things you can solve yourself, like a dirty filter. When it needs a technician, you can call us and we'll already know what your system has been doing, or call your own technician, who can see the same information.
Do I have to use O&N for repairs?
No. OnCooling Cloud does not require you to use O&N's technical services. If you already have a technician you trust from another company, they can check your system's technical information from your app or from their own technician profile in the OnCooling Cloud portal, and use it to diagnose and repair your system.